Polar Products Active Ice 2.0
Polar Products · Model Active Ice 2.0
A quiet, high-efficient pump that provides steady, effective cooling. Specifically designed for post-surgery, drug-free pain relief. Comfortable and easy to use. Great for all areas of the body including; back, knee, shoulder, and limb. Easy to use time and time again, simply add ice and water.
Typical Failure Modes
Compiled for this model from its own documentation and established engineering knowledge for this equipment class - not from a verified service record. Confirm against the manufacturer's service manual.
Pump not running / no flow / pad not cold
HighSymptoms: Pump silent or running with no water movement, pad not cooling.
Root cause: Air lock, insufficient ice / water, a kinked hose, a clogged filter, low power, or the unit below the pad.
Clogged filter / weak flow
MediumSymptoms: Flow drops over time, uneven pad temperature.
Root cause: Debris in the inlet filter.
Pad will not fill / stays flat
MediumSymptoms: Pad does not fill when applied.
Root cause: Air lock, pad above the unit, or wraps too tight.
Leak at the connector or lid
LowSymptoms: Water around the unit.
Root cause: Worn connector or lid seal.
Serviceable Parts & Consumables
Serviceable items for this model, compiled from its documentation and engineering knowledge for this equipment class. Service class and relative cost are estimates, not manufacturer figures; no part numbers are given. Confirm intervals and pricing against the manufacturer.
Circulation pump
Class Periodic replacementRel. cost $$R&R Moderate
Inlet filter
Class Frequent wear itemRel. cost $R&R Easy
Therapy pad / wrap
Class Frequent wear itemRel. cost $$R&R Easy
Hose / connector seals
Class Periodic replacementRel. cost $R&R Easy
| Part | Service class | Relative cost | R&R difficulty |
|---|---|---|---|
| Circulation pump | Periodic replacement | $$ | Moderate |
| Inlet filter | Frequent wear item | $ | Easy |
| Therapy pad / wrap | Frequent wear item | $$ | Easy |
| Hose / connector seals | Periodic replacement | $ | Easy |
Relative cost: $ lowest · $$$$ highest service-part cost for this equipment class. Not a price.
Troubleshooting Approach
A starting sequence for this model, compiled from its documentation and engineering knowledge for this equipment class. Follow the manufacturer's service documentation for the actual procedure.
Symptom: No flow / pad not cold
- Ensure the reservoir has both ice and water; allow ~10 minutes to stabilise.
- Confirm power and that plugs are fully engaged, and the hose is not kinked.
- Disconnect and reconnect the pad and release trapped air at the connector.
- Place the unit on a raised surface and loosen wraps.
- Clean the inlet filter and reassemble.
Symptom: Pad will not fill
- Lay the pad flat and below the unit and let it fill.
- Release air at the connector.
- Loosen wraps or straps.
- Reapply once filled.
- Replace the pad if it still will not fill.
Documents & Manuals
No documents available for this device yet.
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