Cynosure StarLux 500

Cynosure logo Cynosure · Model StarLux 500

Advanced Contact Cooling - regarded as the best cooling system that is delivered by a single platform. AccuSpectrum - Light is emitted from the optimal bands of the spectrum based on treatment type. Any unnecessary or excess light is filtered out to provide maximum skin protection. Smooth Pulse Technology- This technology feature ensures that pulses are delivered in a smooth and consistent pattern. A single smooth pulse protects the skin from temperature damage. Photon Recycling- Another Palomar proprietary technology the captures scattered energy and redirects it to the target. A highly efficient energy system that reduces energy waste. Permanent Hair Reduction Photofacials (Vascular and Pigmented lesions) Fractional Non-Ablative Skin Resurfacing / Soft Tissue Coagulation Fractional Skin Tightening / Soft Tissue Coagulation Acne Treatments Leg Vein Treatments.

Key tips

·Verify true laser output with an external power meter, not the console readout - the display drifts independently of real delivered energy.
·Never bypass a door interlock, key switch, or footswitch safety to finish a treatment - laser safety interlocks are not optional.
·Most low-output complaints trace to the delivery fiber or handpiece, not the laser source - inspect and swap those first.
·Intermittent mid-treatment shutdowns are usually cooling-related - check coolant level and flow before suspecting the diode or lamp.

Typical Failure Modes

Compiled for this model from its own documentation and established engineering knowledge for this equipment class - not from a verified service record. Confirm against the manufacturer's service manual.

No or low laser output
High
Symptoms: Weak or no output at the delivery device, treatment ineffective, power not reaching the set value.
Root cause: Laser module / lamp / diode-bar ageing, a damaged delivery fibre / handpiece / applicator, or a driver / power-supply fault.
Cooling / thermal shutdown
High
Symptoms: Unit shuts down after a period, over-temperature or low-flow alarm.
Root cause: Chiller / TEC fault, low or contaminated coolant, a failed pump, or blocked airflow.
Delivery fibre / handpiece / applicator fault
Medium
Symptoms: Burn marks at the tip, high loss, intermittent output, applicator not recognised.
Root cause: Damaged or contaminated fibre / applicator / connector.
Skin-cooling / contact-cooling fault (aesthetic)
Medium
Symptoms: Skin cooling not delivered, cooling / cryogen alarm.
Root cause: Contact-cooling / cryogen supply, a valve, or the tip.
Footswitch / interlock / key fault
Medium
Symptoms: Laser will not fire, key / interlock / footswitch error.
Root cause: Footswitch, door interlock, or key-switch fault.

Serviceable Parts & Consumables

Serviceable items for this model, compiled from its documentation and engineering knowledge for this equipment class. Service class and relative cost are estimates, not manufacturer figures; no part numbers are given. Confirm intervals and pricing against the manufacturer.

Laser module / lamp / diode bar

Power re-calibration required after replacement.

Class Periodic replacementRel. cost $$$$R&R Expert-level

Delivery fibre / handpiece / applicator

Class Frequent wear itemRel. cost $$$R&R Fairly easy

Chiller / TEC components & coolant filter

Class Periodic replacementRel. cost $$$R&R Difficult

Contact-cooling tip / cryogen valve (aesthetic)

Class Periodic replacementRel. cost $$R&R Moderate

Footswitch

Class Periodic replacementRel. cost $$R&R Fairly easy

Part	Service class	Relative cost	R&R difficulty
Laser module / lamp / diode bar Power re-calibration required after replacement.	Periodic replacement	$$$$	Expert-level
Delivery fibre / handpiece / applicator	Frequent wear item	$$$	Fairly easy
Chiller / TEC components & coolant filter	Periodic replacement	$$$	Difficult
Contact-cooling tip / cryogen valve (aesthetic)	Periodic replacement	$$	Moderate
Footswitch	Periodic replacement	$$	Fairly easy

Relative cost: $ lowest · $$$$ highest service-part cost for this equipment class. Not a price.

PM Checklist

Preventive-maintenance tasks typical of this equipment class. Perform to the manufacturer's procedure and your facility's policy - this is general reference, not a schedule for this specific unit.

·Laser output power verification against a calibrated external power meter
·Cooling-system check: coolant level, flow rate, and filter / heat-exchanger condition
·Delivery-system inspection: handpiece, delivery fiber or articulated arm, and output optics
·Interlock, key-switch, emergency-stop, and footswitch function test
·Beam-alignment and optical-path check per the service manual
·Annual full PM and electrical safety test

Error Codes

Extracted directly from this unit's own service manual.

001- 1Internal Voltage exceeded limits.

1. Restart system. 2. If problem still exists, try another handpiece. 3. Call Palomar Service. 1. Check +12vdc at J3 interconnect board. (11.4 to 12.6vdc.) If not in range, replace Large Condor (GSM28-12) power supply on ThermoController bd assy. 2. If voltage ok, replace display module.

001- 2Internal Voltage exceeded limits.

1. Restart system. If problem still exists, try another handpiece. 2. Turn off power switch at the back of the system. Let system cool off for 5 minutes. 3. Restart system. 4. Call Palomar service. 1. Check +5vdc from Voltage Regulator Bd Assy to System Interconnect Bd. Assy. J4 pin 9. 2. If +5 is supplied to Display Module, let system sit in keyswitch mode while monitoring +5v. 3. If the +5v shuts off, call Palomar service.

001- 3Not used. Not used. Not Used.

001- 4System Cabinet temperature exceeds allowable limit.

1. Restart system. 2. Ensure that air intake and exhaust are not obstructed. 3. Cool room down below 80 o F. Let system cool down. 4. Call Palomar service. 1. Using System Debug Software, Check Cabinet Temperature Sensor for correct operation. 2. If temperature is wrong, ensure that the System Interconnect board is properly mounted and the connector is fully connected to the Interface board.

001- 5Handpiece is disconnected from the system.

1. Shut down system and reconnect handpiece 2. Try another handpiece. 3. Call Palomar service 1. Check wiring on handpiece. 2. Check wiring J4 interface board.

001- 6Remote Interlock Connector not plugged in.

1. Install Remote Interlock Connector in back of the system. 2. Call Palomar Service. 1. Check Remote Interlock harness and connector.

001- 7Emergency stop button is pushed in.

1. Turn off the power switch at the rear of the system. 2. Release Emergency stop button by turning red knob clockwise in same direction as arrow. 3. Restart system. 4. Call Palomar service. 1. Check EMO harness and connector. 2. Check EMO switch. Sw Closed = System On. (button pulled out) Sw Open = System Off. (button pushed in) 3. Verify board revision.

001- 8Internal Voltage loaded down.

1. Restart system. 2. Try another handpiece. 3. Call Palomar service. 1. Verify +12vdc is supplied from Small Condor power supply (GSM7-12) on ThermoController bd. 2. Replace power supply. 3. Replace display module. 4. Verify all cable connections.

001- 9Water leak in handpiece.

1. Try another handpiece. 2. Call Palomar service. 1. Check Hand piece for water leak or condensation. 2. Check Hand piece for shorted water leak sensor. 3. Replace handpiece.

001-10Wiring came loose in handpiece.

1. Try another handpiece. 2. Call Palomar service. 1. Check Umbilical wiring. 2. Check handpiece board connectors. 3. Replace handpiece.

001-11Internal Voltage loaded down.

1. Try another handpiece. 2. Call Palomar service. 1. Replace handpiece.

001-12A Critical error occurred within the PFC power supply.

1. Restart the system. 2. Call Palomar service. 1. Replace power supply module. 2. Call Palomar service.

001-13A Critical error occurred within the ThermoController power supply.

1. Restart the system. 2. Call Palomar service. 1. Replace power supply module. 2. Call Palomar service.

001-14System Handpiece Cooltip thermal sensor disconnected or temperature between two thermistors greater than 4 o C.

1. Let the system cool down. 2. Restart the system. 3. Call Palomar service. 1. Monitor thermistor temperature readings. Temperatures should be within 4 o C of each other. 2. Check connection to Handpiece Loop Thermistor. Verifiy Thermistors are good and at same values.

001-15System Flashlamp thermal sensor disconnected or temperature between two thermistors greater than 4 o C.

1. Let the system cool down. 2. Restart the system. 3. Call Palomar service. 1. Monitor thermistor temperature readings. Temperatures should be within 4 o C of each other. 2. Check connection to Flashlamp Loop Thermistor. Verify thermistors are good and at same values.

001-16Internal ThermoController driver circuitry has excessive current.

1. Restart the system. 2. Call Palomar service. 1. Check Fan wiring and connector. 2. Ensure Fans are free moving. 3. Replace fan assembly. 4. Check ThermoController board. 5. Replace power supply module.

001-17Internal ThermoController driver circuitry has excessive current.

1. Restart the system. 2. Call Palomar service. 1. Check TEC resistance. 2. Check TEC wiring. 3. Check ThermoController Board. 4. Replace TEC module.

001-18Not used. Not used. Not Used.

001-19Internal Voltage loaded down.

1. Restart the system. 2. Call Palomar service. 1. Measure +24vdc on ThermoController board. 2. Replace power supply module.

001-20Internal Lamp Cooler temperature is beyond 50 o C.

1. Let the room cool down below 80 o F. 2. Ensure that the system has adequate space for air flow. Make sure that there are no air restrictions or blocked vents Let the system cool down. 3. Restart the system. Let system run without emitting light for 2 minutes. 4. Call Palomar service. 1. Check Lamp temperature with Debug Software. 2. Check Heat Exchanger Fans operation. 3. Check water flow rate. 4. Check flashlamp water sensor. 5. Check ThermoController. 6. Replace power supply module.

001-21Not used. Not used. Not Used.

001-22Handpiece cooltip water flow is restricted/low.

1. Verify rear fluid bypass jumpers are connected properly. 2. Fill reservoir with Palomar fluid. 3. Ensure handpiece is properly seated. 4. Change water filters. 5. Try another hand piece. 6. Call Palomar service. 1. Check handpiece water flow rate. 2. Check handpiece flow switch. Sw Open = No Flow Sw Closed = Flow 3. Replace handpiece flow switch. 4. Check wiring. 5. Replace Cooling Module.

001-23Water Level is too low.

1. Fill reservoir with Palomar fluid. 2. Call Palomar service. 1. Check reservoir level verify filled with water. 2. Check for leaks. 3. Check water level switch.

001-24Flashlamp water flow is restricted/low.

1. Verify rear fluid bypass jumpers are connected properly. 2. Fill reservoir with Palomar fluid. 3. Ensure handpiece is

Troubleshooting Approach

A starting sequence for this model, compiled from its documentation and engineering knowledge for this equipment class. Follow the manufacturer's service documentation for the actual procedure.

Symptom: No or low laser output

Measure output at the delivery device with a laser power meter against the setting.
Fit a known-good delivery fibre / handpiece / applicator.
Confirm the cooling system runs and the coolant is at level and clean.
Check the key switch, door interlock and footswitch are satisfied.
Escalate a confirmed laser-module / lamp / diode-bar or driver fault to the OEM; recalibrate power after any module work.

Symptom: Cooling / thermal shutdown

Confirm the cooling fans / pump run and the airflow is clear.
Check the coolant level and replace the coolant filter.
Let the unit cool and restart.
Clean the air filters / vents.
Monitor for recurrence during a treatment.

Symptom: Burn marks at the fibre / handpiece tip / intermittent output

Inspect the delivery fibre / applicator and its connector for damage or contamination.
Re-cleave or replace the fibre.
Clean the output optics per the manual.
Confirm the applicator is recognised by the console.
Re-measure output with a power meter.

Symptom: Will not fire / key, interlock or footswitch error

Confirm the key switch is on and the door / remote interlock loop is closed.
Test the footswitch and its cable.
Check the aiming beam is present.
Clear any standby / safety timeout.
Replace the footswitch or refer the interlock circuit.

Typical Location

Where this class of equipment is typically deployed - general reference, not this unit's own placement record.

Operating rooms and surgical procedure suites
Dermatology and medical-aesthetic clinics
ENT, gynecology, and specialty procedure rooms
Outpatient surgical centers

Documents & Manuals

Service Manual

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