Cynosure Apogee Elite
Cynosure · Model Apogee Elite
Twice as effective, twice as easy to use. Hair removal for all skin types. 755 nm Alexandrite for skin types I-IV; 1064 nm Nd: YAG for skin types V-VI and tanned skin. Pigmented lesions. The Apogee Elite’s short pulse durations provide effective treatment of pigmented lesions, age spots, freckles and sun spots. Facial and leg telangiectasias. Effective treatment for vessels up to 3 mm. Facial treatment for sun-damaged skin. Combination treatment visibly reduces redness and pigmentation, resulting in healthier, more radiant looking skin. Choose the wavelength that provides optimal results for the removal of unwanted hair. Pulse duration selectivity allows you to customize treatments according to your patients’ aesthetic needs. The Apogee Elite delivers high fluences from large spot sizes ensuring faster, more effective treatment.
Key tips
- ·Verify true laser output with an external power meter, not the console readout - the display drifts independently of real delivered energy.
- ·Never bypass a door interlock, key switch, or footswitch safety to finish a treatment - laser safety interlocks are not optional.
- ·Most low-output complaints trace to the delivery fiber or handpiece, not the laser source - inspect and swap those first.
- ·Intermittent mid-treatment shutdowns are usually cooling-related - check coolant level and flow before suspecting the diode or lamp.
Typical Failure Modes
Compiled for this model from its own documentation and established engineering knowledge for this equipment class - not from a verified service record. Confirm against the manufacturer's service manual.
No or low laser output
HighSymptoms: Weak or no output at the delivery device, treatment ineffective, power not reaching the set value.
Root cause: Laser module / lamp / diode-bar ageing, a damaged delivery fibre / handpiece / applicator, or a driver / power-supply fault.
Cooling / thermal shutdown
HighSymptoms: Unit shuts down after a period, over-temperature or low-flow alarm.
Root cause: Chiller / TEC fault, low or contaminated coolant, a failed pump, or blocked airflow.
Delivery fibre / handpiece / applicator fault
MediumSymptoms: Burn marks at the tip, high loss, intermittent output, applicator not recognised.
Root cause: Damaged or contaminated fibre / applicator / connector.
Skin-cooling / contact-cooling fault (aesthetic)
MediumSymptoms: Skin cooling not delivered, cooling / cryogen alarm.
Root cause: Contact-cooling / cryogen supply, a valve, or the tip.
Footswitch / interlock / key fault
MediumSymptoms: Laser will not fire, key / interlock / footswitch error.
Root cause: Footswitch, door interlock, or key-switch fault.
Serviceable Parts & Consumables
Serviceable items for this model, compiled from its documentation and engineering knowledge for this equipment class. Service class and relative cost are estimates, not manufacturer figures; no part numbers are given. Confirm intervals and pricing against the manufacturer.
Laser module / lamp / diode bar
Power re-calibration required after replacement.
Class Periodic replacementRel. cost $$$$R&R Expert-level
Delivery fibre / handpiece / applicator
Class Frequent wear itemRel. cost $$$R&R Fairly easy
Chiller / TEC components & coolant filter
Class Periodic replacementRel. cost $$$R&R Difficult
Contact-cooling tip / cryogen valve (aesthetic)
Class Periodic replacementRel. cost $$R&R Moderate
Footswitch
Class Periodic replacementRel. cost $$R&R Fairly easy
| Part | Service class | Relative cost | R&R difficulty |
|---|---|---|---|
| Laser module / lamp / diode bar Power re-calibration required after replacement. | Periodic replacement | $$$$ | Expert-level |
| Delivery fibre / handpiece / applicator | Frequent wear item | $$$ | Fairly easy |
| Chiller / TEC components & coolant filter | Periodic replacement | $$$ | Difficult |
| Contact-cooling tip / cryogen valve (aesthetic) | Periodic replacement | $$ | Moderate |
| Footswitch | Periodic replacement | $$ | Fairly easy |
Relative cost: $ lowest · $$$$ highest service-part cost for this equipment class. Not a price.
PM Checklist
Preventive-maintenance tasks typical of this equipment class. Perform to the manufacturer's procedure and your facility's policy - this is general reference, not a schedule for this specific unit.
- ·Laser output power verification against a calibrated external power meter
- ·Cooling-system check: coolant level, flow rate, and filter / heat-exchanger condition
- ·Delivery-system inspection: handpiece, delivery fiber or articulated arm, and output optics
- ·Interlock, key-switch, emergency-stop, and footswitch function test
- ·Beam-alignment and optical-path check per the service manual
- ·Annual full PM and electrical safety test
Error Codes
Extracted directly from this unit's own service manual.
W01Open Interlock
Check whether external interlock is open. Check for bad electrical connection. Replace if necessary. See System Wiring Diagram.
W02No Fiber
Fiber interlock is open. Install a fiber, then press any key to continue. Check fiber interlock switches in cal port, replace if necessary.
W03No Lamp Simmer
If lamps are not simmering in Standby Mode, check that both lamps flicker. If not, check lamps and simmer circuit. If lamps are simmering, check that the ends of fiber 90 are smooth and shiny. Verify fiber 90 is securely connected at DR4 on Interface PCB and CR1 Simmer PCB.
W05Low Water
Add distilled water to fill level. If fault persists, check for loose electrical connection and functionality of level switches.
W07Power Supply Warning; Press Standby
High Voltage max. not reached after three seconds. Turn system off, then on, to test recurrence. If still fault, replace HVPS and recalibrate it.
W08Power Supply Warning; Cycle Power
Turn system off, then on, to test recurrence. If still fault, replace HVPS and recalibrate it.
W09Power Supply Warning; Press Standby
Cap bank not charged going to READY mode. Check for high voltage. Verify accuracy of HV setting and read back setting.
W11No Handpiece
No handpiece is connected.
W12Handpiece Change Sensed
Handpiece was changed in ready or calibration modes.
W13Check Fiber and Handpiece
Fiber transmission less than 50%. Verify energy monitor and cal port calibrations. Verify fiber transmission.
W15Calibration Failed; Call Service
Resonator not producing adequate power to complete calibration, or transmission level of the fiber is below 50%. Verify resonator performance and/or transmission level.
W16Calibration Failed, Call Service
Resonator not producing adequate power to complete calibration, or transmission level of the fiber is below 50%. Verify resonator performance and/or transmission level.
W17Check Fiber and Handpiece
Energy measured at monitor, but not at cal port when required. Verify fiber transmission.
W18Fluence Meter Error; Call Service
Cal port voltage too high. Recalibrate cal port.
W19Internal Meter Error; Call Service
Monitor voltage too high. Recalibrate monitor. Verify fiber transmission.
W20Energy Out of Range
Energy exceeds or is less than setting by 18% or more.
W21Handpiece Removed
Handpiece was removed during calibration.
W22Unable to Reach Fluence
Decrease HVPS limit reached before max. handpiece energy reached. Verify resonator performance. Verify fiber transmission.
W23Invalid Handpiece; Change Handpiece
The handpiece sensed cannot be used. Install an appropriate handpiece
E01Water Flow Fault
Cycle Power
E02Shutter Fault
Press Standby Key ( )
E03Shutter Fault
Press Standby Key ( )
E04Fuse Open
Call Service Press Standby Key ( )
E06Power Up Check Failed
Call Service Cycle Power
E07High Voltage Fault
Press Standby Key ( )
E08High Voltage Fault
Cycle power Cycle Power
E09Coolant Over Temp
Let Laser Cool Self Clearing
E10Coolant Sensor Fault
Call Service Self Clearing
E11Flow Error
Call Service Self Clearing
E12Shutter Fault YAG
Press Standby Key ( )
E13Shutter Fault YAG
Press Standby Key ( )
Troubleshooting Approach
A starting sequence for this model, compiled from its documentation and engineering knowledge for this equipment class. Follow the manufacturer's service documentation for the actual procedure.
Symptom: No or low laser output
- Measure output at the delivery device with a laser power meter against the setting.
- Fit a known-good delivery fibre / handpiece / applicator.
- Confirm the cooling system runs and the coolant is at level and clean.
- Check the key switch, door interlock and footswitch are satisfied.
- Escalate a confirmed laser-module / lamp / diode-bar or driver fault to the OEM; recalibrate power after any module work.
Symptom: Cooling / thermal shutdown
- Confirm the cooling fans / pump run and the airflow is clear.
- Check the coolant level and replace the coolant filter.
- Let the unit cool and restart.
- Clean the air filters / vents.
- Monitor for recurrence during a treatment.
Symptom: Burn marks at the fibre / handpiece tip / intermittent output
- Inspect the delivery fibre / applicator and its connector for damage or contamination.
- Re-cleave or replace the fibre.
- Clean the output optics per the manual.
- Confirm the applicator is recognised by the console.
- Re-measure output with a power meter.
Symptom: Will not fire / key, interlock or footswitch error
- Confirm the key switch is on and the door / remote interlock loop is closed.
- Test the footswitch and its cable.
- Check the aiming beam is present.
- Clear any standby / safety timeout.
- Replace the footswitch or refer the interlock circuit.
Technical Specs
- Laser Type
- Alexandrite
- Height
- 41 in
- Length
- 25 in
- Weight
- 180 lbs
- Wavelength
- 755 nm and 1064 nm
- Width
- 15 in
Typical Location
Where this class of equipment is typically deployed - general reference, not this unit's own placement record.
- Operating rooms and surgical procedure suites
- Dermatology and medical-aesthetic clinics
- ENT, gynecology, and specialty procedure rooms
- Outpatient surgical centers
Documents & Manuals
Safety & Recalls
Synced live from the FDA openFDA API.
- RECALL
If the laser system is turned on and the user adjusts, installs or removes the XPL pulsed light handpiece, there is a potential risk of an electrical shock
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